Last updated: 17 June 2026
This Privacy Policy explains how iHero Marketing collects, uses, stores, and protects personal information when you visit our website or contact us about our services.
Website: https://iheromarketing.co.uk
Email: hello@iheromarketing.co.uk
Who we are
iHero Marketing provides AI reception, CRM, missed-call recovery, lead follow-up automation, and appointment booking support for UK solar, EV charger, battery storage, heat pump, renewable energy, and home energy companies.
Information we may collect
We may collect personal information when you contact us, email us, request a free lead follow-up audit, or interact with our website.
This may include:
- Your name
- Your email address
- Your phone number if you provide it
- Your company name
- Your website address
- Details about your enquiry process, CRM, missed calls, and follow-up system
- Any other information you choose to send us
- Basic website usage data, such as pages visited, device type, browser type, and referral source
How we use your information
We use your information to:
- Respond to your enquiry
- Review your request for a free lead follow-up audit
- Understand your business needs
- Provide information about our services
- Improve our website and services
- Keep records of business enquiries and communications
- Manage security, administration, and legal obligations
Lawful basis for using your information
We rely on one or more lawful bases depending on the situation:
- Legitimate interests: to respond to business enquiries, manage B2B communications, improve our services, and operate our website.
- Contract or pre-contract steps: where you ask us to provide a quote, proposal, audit, or service.
- Consent: where required, such as for certain marketing communications or non-essential cookies.
- Legal obligation: where we need to keep records or comply with applicable laws.
Sharing your information
We do not sell your personal information.
We may share information with trusted service providers who help us operate our website, email, CRM, automation systems, analytics, hosting, or business administration.
These providers may include website hosting providers, email providers, CRM platforms, automation tools, analytics tools, and professional advisers where necessary.
We may also share information where required by law, regulation, legal process, or to protect our rights.
International transfers
Some tools or service providers we use may process data outside the UK. Where this happens, we aim to use providers that apply appropriate safeguards for data protection.
How long we keep your information
We keep personal information only for as long as necessary for the purpose it was collected.
Business enquiries may be kept for up to 24 months unless a longer period is needed for legal, accounting, service delivery, or dispute reasons.
If you become a client, we may keep relevant business records for longer to meet legal, tax, and contractual obligations.
Marketing communications
We may contact business prospects or clients about relevant services where allowed by law.
You can ask us to stop sending marketing communications at any time by emailing:
Cookies and website tracking
Our website may use cookies or similar technologies to support website functionality, security, analytics, and performance.
Some cookies are necessary for the website to work properly. Other cookies, such as analytics or marketing cookies, may require consent depending on how they are used.
You can manage or block cookies through your browser settings.
Your rights
Depending on the circumstances, you may have the right to:
- Access the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information
- Ask us to restrict how we use your information
- Object to certain uses of your information
- Withdraw consent where we rely on consent
- Ask for your data to be transferred where applicable
To make a request, contact:
Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office.
Website: https://ico.org.uk
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be published on this page.